Refund and Return Policy

Effective Date: 25 October 2026

At MKS Shop, we aim to provide our customers with a smooth and satisfactory shopping experience. This Refund and Return Policy explains the conditions under which products purchased from https://mksshop.online/ may be returned, replaced, or refunded.

By placing an order on our website, you agree to the terms outlined below, subject to your rights under applicable law.

1. Return Eligibility

Customers may request a return or replacement in the following circumstances:

The product received is damaged during delivery.
The product is defective or does not function as described.
The wrong product, size, colour, model, or variant was delivered.
The product received is materially different from the description or specifications displayed on our website.
Another return or refund situation is approved by MKS Shop or required under applicable law.

To help us review your request, please contact our customer support team within 48 hours of delivery and provide your order number, a description of the issue, and clear photographs or videos where relevant.

The 48-hour reporting period is a request for prompt notification and does not limit any rights or remedies available to customers under applicable law.

2. Products That May Not Be Eligible for Return

Unless a return is required by applicable law or approved by MKS Shop, certain products may not be eligible for return, including:

Personal care, hygiene, and intimate-use products where return is restricted for health or safety reasons.
Products that have been used, installed, altered, or damaged after delivery by the customer.
Customised, personalised, or made-to-order products.
Perishable goods or products with a limited usable life.
Products sold under clearly stated final-sale conditions, where legally permitted.
Digital products or downloadable items after delivery or access, where legally permitted.

These exclusions do not apply where a product is defective, damaged, incorrect, misrepresented, or otherwise covered by a customer’s rights under applicable law.

3. Conditions for Returns

Where a return is approved, customers may be asked to ensure that:

The product is returned with its original packaging, accessories, manuals, tags, and included components, where applicable.
The product has not been damaged through misuse or mishandling by the customer.
Proof of purchase or a valid order number is provided.
The product is securely packed for return shipping.

We will communicate any product-specific return requirements when reviewing your request.

4. How to Request a Return

To request a return, replacement, or refund:

Step 1: Contact us using the customer support details listed below.

Step 2: Provide your order number, registered mobile number or email address, and the reason for your request.

Step 3: Attach photographs or videos showing the damage, defect, or incorrect product, if applicable.

Step 4: Wait for our team to review your request and provide return or replacement instructions.

Step 5: If the request is approved, follow the instructions provided by our support team.

Please do not send products to an address that has not been confirmed by our support team.

5. Refund Policy

Refunds may be considered in the following situations:

An eligible return has been approved.
An order is cancelled before dispatch, where applicable.
An order cannot be fulfilled or delivered and a refund is due.
A product is damaged, defective, incorrect, or otherwise qualifies for a refund under our policy or applicable law.

Refunds will generally be issued to the original payment method wherever possible. For Cash on Delivery orders, we may request appropriate bank account or other payment details to process an approved refund securely.

Customers should never share their UPI PIN, OTP, password, or banking login credentials to receive a refund.

6. Refund Processing Time

After a refund is approved, MKS Shop will generally initiate the refund within 5–7 business days.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

If a refund has not been received within the expected period, please contact our support team with your order number and refund reference, if available.

This processing estimate does not override any shorter deadline or other requirement under applicable law.

7. Replacement Policy

Where an eligible product is damaged, defective, or incorrectly delivered, MKS Shop may offer a replacement, subject to product availability and applicable law.

If a replacement is unavailable or cannot reasonably be provided, a refund or another appropriate remedy may be offered as required by applicable law.

Replacement requests should be submitted using the return-request procedure described above.

8. Shipping Charges for Returns

For approved returns involving damaged, defective, incorrect, or misdescribed products, MKS Shop will arrange or bear reasonable return-shipping costs as applicable under our policy and applicable law.

For other returns approved as a customer convenience, return-shipping costs may be the customer’s responsibility if this is clearly communicated before purchase and permitted by applicable law.

Original shipping charges, COD fees, and other order-related charges will be handled according to the circumstances of the return and applicable law.

9. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible and provide their order number.

Cancellation may be possible before the order is dispatched. Once an order has been dispatched or handed over to a delivery partner, cancellation may no longer be possible through the normal cancellation process.

If cancellation is not possible, customers may request a return in accordance with this policy, subject to applicable law.

Where an order is cancelled and a refund is due, the refund will be processed using the applicable refund procedure.

10. Damaged Products During Delivery

Please inspect your order when it arrives.

If the package or product is visibly damaged, please take photographs or videos and contact us promptly, preferably within 48 hours of delivery.

We will review the information and guide you through the applicable return, replacement, or refund process. Failure to report within 48 hours will not automatically remove any rights available to you under applicable law.

11. Incorrect or Missing Items

If you receive an incorrect product or discover that an item is missing from your order, contact us with your order number and relevant photographs of the package and its contents.

We will investigate the issue and provide an appropriate resolution in accordance with our policy and applicable law.

12. Cash on Delivery Orders

For Cash on Delivery orders, refunds for approved returns or cancellations will generally be processed through a suitable electronic payment method after the necessary details have been verified.

We will only request information reasonably necessary to process the refund. Customers should not share confidential banking credentials or payment authentication codes.

13. Non-Delivery and Failed Deliveries

If your order has not arrived within the estimated delivery period, please contact us so we can check its status with the delivery partner.

If an order is lost, cannot be delivered, or is returned to us, we will review the circumstances and provide an appropriate resolution, including a refund where due under applicable law.

Additional delivery charges, if any, will be handled in accordance with the information disclosed at checkout and applicable law.

14. Our Right to Review Requests

MKS Shop may request relevant information to verify a return, replacement, or refund request and investigate suspected fraud or misuse.

Requests will be assessed fairly based on the order details, evidence provided, product condition, and applicable law. We will not use this review process to deny a customer’s mandatory legal rights.

15. Changes to This Policy

MKS Shop may update this Refund and Return Policy from time to time. The updated version will be published on this page with a revised effective date.

Any changes will be subject to applicable law and will not unlawfully remove rights relating to previous purchases.

16. Contact Us

For return, replacement, cancellation, or refund assistance, please contact:

Business Name: MKS Shop

Website: https://mksshop.online/

Email: krunalsheth7976@gmail.com

Phone/WhatsApp: +91 9033337004

Business Address: Vadodara, Gujarat

Please include your order number in all order-related enquiries so that we can assist you more efficiently.

This policy is intended as a general template for an Indian multi-category e-commerce store. Please customise it to match your actual return procedures, product categories, payment methods, shipping arrangements, and applicable legal requirements.